How can we help?

Covee Private is a platform for adding money to your account, sending and receiving money between members, and withdrawing through supported payment methods. It is not a bank.

Register, verify your email with the 6 digit code we send, then wait for our team to review and approve your application.

Choose Add money on your dashboard and follow the instructions for the funding option shown. Your balance increases once the payment is confirmed. If no option is shown, contact support.

Your Account ID is the identifier for your Covee Private account. Other members use it to send you money. You can find it on your dashboard and on the Receive page.

Choose Send, enter the recipient's Account ID, check that their name appears as expected, then review and confirm. The money arrives in their account straight away.

Not with a transfer. Transfers only move money between Covee Private accounts. To move money to your own bank account, PayPal, Cash App or Zelle, request a withdrawal.

No. Your Account ID is not a bank account number. You can receive money from other Covee Private members, or add money using the options on your Add money page.

Choose Withdraw, pick bank transfer, PayPal, Cash App or Zelle, and enter details for an account in your name. The amount is held while our team reviews the request. Its status moves from Pending review to Processing and then Completed. If it is rejected or cancelled, the funds return to your available balance.

Any fee for a withdrawal method is shown before you submit the request. Fees are charged only when a withdrawal is completed.

Never. Our team will never ask for your password or verification codes, including in live chat.